By making a reservation through our website, email reservation link, or any other booking channel, you agree to the following terms and conditions. Please read these carefully before confirming your booking.
1. BOOKING AND PAYMENT TERMS
1.1 Reservation Confirmation
• All reservations are confirmed only upon receipt of:
- A valid payment method
- Payment of the required deposit
- A confirmation email from VI&CO
• Please review your confirmation email carefully and contact us immediately regarding any discrepancies
1.2 Payment Structure
• Full payment upon making reservation.
1.3 Accepted Payment Methods
• Credit Cards
• Debit Cards
• PayPal
• Revolut
• Other digital payment methods as specified during booking
2. CANCELLATION POLICY
2.1 Free Cancellation Period
• Up to 60 days before arrival
2.2 Partial Cancellation 50%
• Up to 14 days before arrival
2.3 Non-Refundable Period
• Within 14 days of arrival
2.4 Travel Insurance
• We strongly recommend purchasing travel insurance to protect against unexpected changes
3. CHECK-IN AND CHECK-OUT
3.1 Standard Times
• Check-in: From 3:00 PM
• Check-out: By 11:00 AM
3.2 Special Arrangements
• Early check-in and late check-out:
- Subject to availability
- May incur additional charges
- Must be requested in advance
4. PROPERTY RULES AND GUEST OBLIGATIONS
4.1 Property Care
• Guests are responsible for maintaining the property in good condition
• Any damage or losses will be charged to the guest's account
4.2 Occupancy
• Maximum occupancy as specified in booking must be strictly observed
• Unauthorized overnight guests are not permitted
• ID/Passports must be sent to info@viandco.co.uk prior to check-in.
4.3 Automatic Locking Doors & Lockout Fee
Most doors in our properties close automatically. If you leave your key inside the apartment, you will be locked out. In this case, a member of our team will bring an extra key to grant access. There is an £80 fee for this service. Please ensure you have your key with you at all times to avoid lockout charges.
4.4 Non-Transferability of Booking
All reservations are personal and non-transferable. The guest who makes the reservation must be present for the duration of the stay.
Third-party check-ins, subletting, or transferring the reservation to another individual are strictly prohibited unless expressly approved in writing by VI&CO prior to check-in.
5. MODIFICATION OF RESERVATIONS
5.1 Changes to Bookings
• All modifications are subject to availability
• May incur additional charges
• Must be requested as early as possible
5.2 Rate Adjustments
• Changes in dates or length of stay may result in rate adjustments
• Peak season or special event pricing may apply
6. SPECIAL REQUESTS
6.1 Additional Services
• Must be requested at time of booking
• Subject to availability
• May incur additional charges
6.2 Special Requirements
• Dietary requirements
• Accessibility needs
• Additional amenities
7. LIABILITY AND DISCLAIMERS
7.1 Personal Property
• VI&CO is not responsible for loss or damage to personal belongings
• Guests are advised to ensure they have appropriate insurance coverage
7.2 Force Majeure
• VI&CO reserves the right to modify or cancel reservations due to circumstances beyond our control.
• VI&CO shall not be liable or obligated to provide a refund in the event that a guest is unable to fulfill the reservation due to circumstances outside their control (including but not limited to war, natural disasters, government restrictions, pandemics, or airline disruptions). In such cases, guests are strongly advised to make a claim through their travel insurance.
• VI&CO may, at its sole discretion, offer a voucher, rescheduled stay, or partial refund, but is not legally required to do so.
8. ACCEPTANCE OF TERMS
By completing a booking through any VI&CO channel (website, email, or third-party platforms), you acknowledge that:
• You have read and understood these terms and conditions
• You agree to be bound by these terms
• You are authorized to make the booking
• You are at least 18 years of age
9. CONTACT INFORMATION
For any questions or concerns regarding these terms and conditions, please contact VI&CO at:
info@viandco.co.uk